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CUSTOMER PRIVACY STATEMENT

Flexistrut Australia is committed to the protection of customer privacy. Accordingly, we will collect only information that is relevant and necessary to provide you with our products and services.
The information will not be used for any purpose other than that for which it was collected. We may need to disclose personal information to service providers, agents, contractors, or others from time to time. If we do this, we require these parties to protect your information.

Collection Of Personal Information

Personal information can include but may not be limited to:

  • Name, address, email, and phone number;
  • Business or company details;
  • Order history and purchasing information;
  • Payment details and transaction records;
  • Delivery and shipping information;
  • Records of communication with Flexistrut;
  • Technical data such as IP address, login details, and usage of our online services (where applicable).

We will only collect personal information as necessary. All information will be collected by lawful and fair means and not in an unreasonably intrusive way.

SECURITY OF PERSONAL INFORMATION

We use a range of physical and electronic security measures—including restricted office access, secure databases, firewalls, and appropriate methods of record disposal—to keep personal information safe from misuse, loss, or unauthorised access or disclosure.

Customer Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you;
  • Request corrections if you believe the information is inaccurate, incomplete, or out of date;
  • Request the removal of your personal information where it is no longer required for the purpose for which it was collected, or where you withdraw your consent;
  • Opt out of receiving marketing communications from us at any time.

Requests to access, update, or correct your personal information can be made by contacting Flexistrut Australia directly. We will respond to all requests in a reasonable timeframe and in accordance with applicable privacy laws